Specialist, Inside Investigation

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Report to the Team Leader – SIU
• Complete detailed investigations of claims received by the SIU Analyst.  This will be investigation of a mix of Accident Benefits, Property & Auto related claims. 
• Provide tactical support to SIU Field Investigations
• Develop investigation strategies to eliminate or verify whether fraud indicators detected are supported through investigation. Investigations will include developing investigation strategies, taking recorded statements, interviewing witnesses, ordering and analyzing expert and other reports, conducting internet research on topics related to investigations, contacting police or other government agencies, conducting Examination Under Oaths and fulfilling other investigation requirements
• When providing tactical support to SIU Field Investigations, you will prepare correspondence to an insured, assist with ordering reports or tasks as requested by the SIU Field Investigators. This could include participating with field investigations or training other stakeholders
• Where referred claims are cleared for resolution, arrange for settlement process to begin using the appropriate channel

What do you bring to the role?

• A university degree from an accredited university or a diploma from an accredited community college. Completion of, working towards or a willingness to obtain their CIP designation
• A minimum of 2 years’ experience handling and settling Accident Benefits claims and/or Commercial & Personal Property Claims is required. Any candidate that has multi-line adjusting experience in Accident Benefits, Property & Auto related insurance claim is preferred.  The ability to work with a suite of Microsoft products (i.e. excel). A working knowledge of business or fraud analytics software or fraud detection programs is an asset.
• The ability to work with a suite of Microsoft products and resourceful use of the Internet.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid