This job posting is no longer active.
Job ID : 5846
Category : Strategy & Legal
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Toronto, Canada
What can you expect in this role?
Manage complaint intake and create complaints in Complaint Management Database Distinguishing between early resolution opportunities, frontline complaints, and escalated Ombudsperson complaints
Assist with early resolution complaints and managing overall workload for Ombudsperson
Report directly to the Ombudsperson
About the role:
Complaint Management - listening to complaint calls and managing email/mail/fax submissions of complaints; setting up new complaints in Complaint Management Database; assigning complaints to appropriate individuals within organization for handling; and following-up on frontline complaints to ensure handling/completion
File Management - managing and maintaining integrity of data collected in Complaint Management Database for Frontline and Ombudsperson related inquiries and complaints
Project Management - assisting Analyst and Ombudsperson in projects as they arise
Administration - assisting in coordination of meetings/events for the Office of the Ombudsperson and assisting in follow-up and ad-hoc administrative projects
Business Unit Coordination - acting as gateway to business areas requesting feedback, analysis, data, and project-related assistance from Ombudsperson
What do you bring to the role?
Strong organizational skills and great attention to detail
Strong written and verbal communication skills
Professional, friendly, and courteous in all interactions, whether with customers or co-workers
Able to perform under pressure, meet deadlines and handle multiple (sometimes conflicting) priorities
Resourceful and self-motivated
How to apply: Submit a cover letter, resume and 1 letter of reference in one document