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Co-op Student, Office of the Ombudsperson

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Job ID : 5846
Category : Strategy & Legal
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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What can you expect in this role?  

  • Manage complaint intake and create complaints in Complaint Management Database Distinguishing between early resolution opportunities, frontline complaints, and escalated Ombudsperson complaints 

  • Assist with early resolution complaints and managing overall workload for Ombudsperson 

  • Report directly to the Ombudsperson 

 

About the role:  

  • Complaint Management - listening to complaint calls and managing email/mail/fax submissions of complaints; setting up new complaints in Complaint Management Database; assigning complaints to appropriate individuals within organization for handling; and following-up on frontline complaints to ensure handling/completion 

  • File Management - managing and maintaining integrity of data collected in Complaint Management Database for Frontline and Ombudsperson related inquiries and complaints 

  • Project Management - assisting Analyst and Ombudsperson in projects as they arise 

  • Administration   - assisting in coordination of meetings/events for the Office of the Ombudsperson and assisting in follow-up and ad-hoc administrative projects 

  • Business Unit Coordination - acting as gateway to business areas requesting feedback, analysis, data, and project-related assistance from Ombudsperson 

 

What do you bring to the role? 

  • Strong organizational skills and great attention to detail 

  • Strong written and verbal communication skills 

  • Professional, friendly, and courteous in all interactions, whether with customers or co-workers 

  • Able to perform under pressure, meet deadlines and handle multiple (sometimes conflicting) priorities 

  • Resourceful and self-motivated 

 

How to apply: Submit a cover letter, resume and 1 letter of reference in one document  

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