Subrogation Representative

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Job ID : 5847
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Ottawa, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role?

  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Perform well in a busy operation and remain calm under pressure
  • Ability to work independently and make decisions quickly on files when required
  • Team player adaptable to a changing environment
  • Ability to communicate with insurers in a professional, friendly and service oriented manner
  • Strong written and verbal communication skills
  • Review all assigned property and auto subrogation files and analyze for subrogation potential and determine the ultimate probable outcome of recovery
  • Ability to identify all potential tort feasors with knowledge of legal doctrines and case law that can apply in each file for recovery
  • Prepare files and subrogation documents as well as the ability to determine the amount of recovery from the file material and the systems used (Xactimate, Autosource,  ISB, CDS)
  • Locate and contact the third party, third party insurers or lawyers to initiate settlement negotiations
  • Manage a large volume of property and auto subrogation claims files and other special subrogation projects
  • Review and prepare subrogation files for the litigation program including managing the expenses, budgeting and providing instructions to counsel
  • Participate in legal proceedings when required
  • Collaborate with claims partners for early identification & investigation of high potential subrogation claims
  • Knowledge of legal proceedings and ability to prepare files for legal proceedings when required

What do you bring to the role?

  • University degree or a 2 year college diploma or the CIP designation.
  • Fluently Bilingual, English and French
  • AMF license – 5(a) is a requirement
  • Mandatory 2+ years of intermediate level property claims handing experience, auto claims handling experience, subrogation handling experience required or combination thereof
  • Negotiation and litigation experience with adjusters, third parties and counsel considered an asset
  • Liability claims experience is an asset

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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