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Specialist, Property Claims

Job ID : 5807
Category : Claims
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Vancouver, Canada

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Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

In this role you will Investigate and settle personal and commercial property damage claims while reporting to the Team Leader.

Your Responsibilities

  • Investigate, evaluate and manage moderate to complex personal and commercial property claims
  • Confirm policy coverage by ensuring the facts of the claim fall within the scope of Economical claims policies
  • Maintain detailed file records by entering pertinent data into the appropriate systems
  • Process claims payments within level of authority after verifying claimants’ entitlements
  • Initiate salvage and subrogation procedures on assigned files
  • Mentor and train less-experienced Claims staff

Your Skills and Experience

  • University degree in any discipline, CIP designation or a 2-year college diploma in one of the following programs: Insurance, Law & Security, Loss Control, Business Administration
  • Minimum 8 years of property claims handling experience
  • Experience scoping and estimating losses
  • Familiarity with CICS, IMS, Xactimate and CDS system is an asset
  • Proficient in MS Word and Excel
  • Valid driver's license with a clean driving record
  • Must be available to travel within, and as required, outside of territorial boundaries
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Able to perform well in a busy operation and remains calm under pressure
  • Team player adaptable to a changing environment
  • Strong written and verbal communication skills

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

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