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Senior Representative, Property Claims

Job ID : 5801
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

In this role, you will:

  • Manage moderate to complex personal and commercial property claims​
  • Accepting notice of claim and working with the customer and preferred Vendors to ensure the best course of action is taken to resolve the claim quickly and efficiently
  • Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
  • Maintaining detailed file records by entering pertinent data into the appropriate systems
  • Processing claims payments within level of authority after verifying claimant's entitlement
  • Initiating salvage and subrogation procedures on assigned files​
  • Assist in managing the property queues

Your Skills and Experience

  • University degree or 2-year college diploma in one of the following programs: Insurance, Law & Security, Loss Control or Business Administration and/or the CIP designation
  • Minimum 5 years of property claims adjusting experience
  • Preference will be given to candidates with related business experience, particularly in commercial and field adjusting
  • Ability to navigate through numerous screens quickly and efficiently
  • Effective written and verbal communication, analytical, organizational and interpersonal skills
  • Professional, friendly and courteous in all interactions, with both customers and co-workers
  • Able to perform well in a busy environment and remain calm under pressure
  • Team player adaptable to a changing environment

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

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