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Director, Claims Partner Services

Job ID : 5708
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Ottawa, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

What can you expect in this role?

  • Establish, manage, and coach a high performing team focused on connecting claims analytics to current and future business unit profitability.
  • Main point of contact for Personal/Commercial Insurance teams and Planning/Corporate Actuarial teams for key trends and insights on claims frequency, severity, and performance
  • Identify emerging trends in Claims and present findings to executive teams
  • Delivery and analytical support for relevant Claims KPI’s to support downstream risk assessment and evaluate claims performance
  • Prepare claims frequency forecasts by utilizing relevant claims trends, third party data sources and reflecting expected policy growth and changes in underlying risk/coverage, while incorporating key stakeholder feedback
  • Facilitate the development of claims specific frequency and severity targets for business plans
  • Proactively perform comprehensive reviews and collaborate with business units to understand anomalous frequency/severity trends
  • Prepare quarterly inflationary trends and expectations analysis for physical damage lines of business.
  • Facilitate and support partner data groups usage of claims data mart (“CDM”). Support definitional needs to guide proper use of data elements. Identify new data requirements and facilitate feasibility review and prioritization to create and ingest into CDM


What do you bring to the role?

  • University Degree (major Math, Statistics, Actuarial Sciences)
  • 10 years P&C insurance (heavy focus on underwriting or actuarial)
  • Actuarial Science designation required
  • Statistical Data modelling, Cause and Effect Analysis, Insurance Product Expertise
  • Superior communication and leadership skills (both direct and indirect). Highly organized and can manage multiple competing deadlines and projects

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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