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Underwriting Quality Assurance Specialist (Commercial Insurance Property & Casualty)

Job ID : 5649
Category : Strategy & Legal
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Calgary, Canada

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Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees.

Economical is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

What can you expect in this role?

As an Underwriting Quality Assurance Specialist, you will conduct quality assurance file reviews within Economical’ s Commercial Insurance Team.  Ensuring that these files adhere to Economical underwriting guidelines and frameworks. 

  • Use your underwriting experience and keen attention to detail to ensure high-quality of risk in our Small and Medium Enterprise (SME) book of property and casualty business
  • Review new business policies to identify and correct quality concerns, engaging binding brokers in the process as needed
  • Promote future quality in broker-bound business through a focus on system and underwriting education and support, as well a gathering and promoting broker feedback about how to improve our digital offerings
  • Work closely with, and leverage knowledge from, subject matter experts across many internal teams
  • Track and report quality trends in our business to guide the commercial leadership team in decision making and strategy
  • Contribute to the ongoing refinement and execution of the SME external quality review plan and framework


  • 5+ years of experience within the property and casualty insurance industry
  • Relevant professional designation(s) such as CIP and/or CRM
  • Strong understanding of commercial property and casualty underwriting, including insurance/broker operations, internal controls, and best practices
  • Excellent written and verbal communication skills with the ability to build strong relationships and influence people at all organizational levels
  • Strong organizational and analytical problem-solving skills, with the ability to resourcefully gather information, analyze critically, and communicate clearly
  • Proficient in Excel, PowerPoint, and Word
  • Bilingualism in French and English is a significant asset

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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