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Support, Operations

Job ID : 5749
Category :
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Ottawa, Canada

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Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees.

Economical is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance. 

Reporting to the Team Leader, Administration Ontario Region you are responsible for reflecting a positive and professional image of the company by providing exceptional customer service on the phone, in person at reception and in writing.

What can you expect in this role?

  • Answering telephone calls and welcoming visitors with courtesy.
  • Assisting staff with telephone reliability.
  • Preparing and/or sorting mail.
  • You’ll process and/or follow up on abeyances, BI&I and Inspections requests in support of the commercial insurance team
  • Provide admin support to the leadership team and department as assigned.
  • Provide required support that includes database administration, spreadsheets, and word processing.
  • Handling other duties promoting the achievement of customer service and business goals.

What do you bring to the role?

  • Professional, friendly and courteous in all interactions, whether with customers or co-workers.
  • Perform well in a busy operation and remain calm under pressure.
  • Self-sufficient, diligent and take initiative.
  • Excellent organizational skills.
  • Strong written and verbal communication skills.  Bilingual in French an asset but not required.
  • High school diploma required.
  • 1 to 3 years of experience as a receptionists would be considered an asset
  • Preference will be given to candidates with previous administrative / reception support.
  • Familiarity with Windows environment, including Intermediate MS Word and Excel

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).

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