Robotic Process Automation (RPA) Co-op

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Job ID : 5730
Category : Claims
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

About the Role: 

The Claims Robotic Process Automation (RPA) team is a pioneer and leader in transforming the way business teams operate at Economical through advanced automation, thoughtful business process redesign and application of advanced technologies, such as OCR and natural language processing (NLP) algorithms. Our aim is to radically improve how our internal clients operate via agile delivery of faster, optimized, and robust automated solutions. We are looking for a smart, hard-working and creative software professional, who is eager to make a significant, tangible impact through quality-centric thinking. A successful candidate must be good team player, and willing to working in an Agile, continuously adaptive environment. Knowledge of QA methodologies, and basic development skills are preferred. 

The RPA developer is responsible for the execution of documentation, development, and QA testing of robotic process artefacts that will help drive operational accuracy and efficiency.  The RPA developer will be primarily responsible for QA testing of artefacts, through a standardized Software Testing Lifecycle and testing procedures, and assist in development and documentation of processes.  Using best in class methods, the RPA developer will help create and test scalable, reliable robotic processes that will deliver continued value to the functional business areas.  This will include the testing, monitoring, debugging, maintenance, and reporting of all related RPA products and outputs. 

  • Support efforts in collaboration with PM team/Claims operations to size new projects accurately 

  • Assist in maintaining an intake model that captures business requirements, cost benefit analysis, scores or ranks the initiative vs a back-log of automation initiatives.   

  • Support the documentation of as-is processes, with basic workflow diagrams        

  • Develop RPA workflow models within UI layer that address failures, bugs, and exceptions.   

  • Ensure workflows are legible and well documented, and follow RPA programming best practices              

  • Create and execute test plans, and report results to business stakeholders.   

  • Address issues in a timely fashion, and work collaboratively with business stakeholders to determine optimal solutions. This should include stepping through artefact with business stakeholders, controlled test, and pilot runs.  

  • General maintenance and monitoring of RPA artefacts, including enhancements or break fixes.    


What do you bring to the role? 

  • Currently enrolled in a University degree or college diploma in a related discipline (Computer Science, Software Engineering, or similar)                      

  • High proficiency in programming languages such as: C#, Python, Java, as well as basic proficiency in SQL, database structures, document object models, regular expressions, data operations.

  • Strong attention to detail with apt analytical and presentation skills.                           

  • Strong problem solving skills, with an “automation-first mindset“ and a can-do attitude                                        

  • Excellent oral and written communication skills.

  • Familiarity with an RPA platform would be a plus, but not mandatory (UiPath, Automation Anywhere, BluePrism)

    • Work Location: The position will either be a hybrid (1-3 days in office) or fully remote. These positions are spread across our different locations including Kitchener/Waterloo, Mississauga and Toronto 

    • How to apply: Submit a cover letter, resume and 1 letter of reference in one document  

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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