Technology Business Coordinator Co-op

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Who We Are Looking for:   

• Self-driven, able to move tasks & requests forward independently and with personal accountability  

• Team player and excellent collaborator, able to both lead & participate to develop solutions with strong customer focus  

• Detailed orientated, organized and resourceful  

• Adaptive and Agile, able to rapidly pivot your efforts between multiple priorities as business needs change to provide value to our customers  

Responsibilities:  

• Create and maintain new and existing intake requests through JIRA & Clarity  

• Clarity and JIRA intake request tracking and reporting  

• Liaise with business partners to identify and define problem statements and objectives to achieve desired customer outcome  

• Provide 2022 Strategic Planning support and consolidation of all requests  

• Creation and/or updating of executive PowerPoint presentations  

• Chair meetings, take & distribute minutes to all team members and stakeholders  

• Keep the Technology Business Partner or Architect apprised of any emerging issues as they arise that may impact our customer 

• Assist in quality assurance (engineering) tasks as needed 

• Liaise with Technology Delivery Manager in the management of change tickets (via ITSM processes) as needed 

• Consolidate and manage team confluence pages 

Required Skills:  

• Working towards a university degree/college diploma in a technology, business or related discipline with a graduation date no earlier than January 2023  

• Previous experience working in a technology solution environment is an asset  

• Previous experience working in an Agile/Scrum environment is an asset  

• Proficient in MS Office 365 (Word, Excel, PowerPoint) and MS Teams is an asset  

• Experience with JIRA, ServiceNow, Clarity (CA PPM), ServiceNow is an asset 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. 

Work Location: The position will either be a hybrid (1-3 days in office) or fully remote. These positions are spread across our different locations including Kitchener/Waterloo, Mississauga and Toronto 

How to apply: Submit a cover letter, resume and 1 letter of reference in one document  

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).