Technical Associate, Deskside Support - Co-op

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

What can you expect in this role? 

Reporting to the Manager, Deskside & Support, the Co-op Student supports new and existing systems and technology for Economical Insurance.  The summer student works in a team environment to deliver a high quality of customer service and technical support with a focus on response and resolution to support business operations. 

Job Responsibilities: 

• Technical support and troubleshooting of hardware, software and application issues. 

• Resolving medium complexity incident and request tickets from the Help Desk. 

• Installing, upgrading, maintaining and decommissioning hardware and software 

• Deploying client hardware (i.e. desktops, laptops, VOIP phones, Blackberry, etc.). 

• Service and support of printers and multi-function devices. 

• Scheduling, supporting and troubleshooting video conferencing. 

• Collaboration with third level for technical analysis and problem resolution. 

• Diagnosis and investigation to identify underlying root cause. 

Required Skills: 

• Working towards a university degree/college diploma in a technology, business or related discipline with a graduation date no earlier than January 2023 

• Demonstrated technical aptitude and ability related to both hardware and software 

• Some lifting of computer equipment may be required (approximately 40 lbs) 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. 

Work Location: the position will either be a hybrid (1-3 days in office) or fully remote. These positions are spread across our different locations including Kitchener/Waterloo and Toronto

How to apply: Submit a cover letter, resume and 1 letter of reference in one document

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).