Technical Specialist, Communications Co-op

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Job ID : 5725
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Toronto, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Job Responsibilities:

  • As an influencer, provides communication guidance and support for TS and project teams, ensuring critical (technical and non-technical) information is shared to the right people, at the right time, with the appropriate level of detail
  • Collaborates with TS team members to ensure deliverables (such as work instructions or communications) align to corporate branding, processes, and writing guidelines
  • Plans and prioritizes tasks to ensure effective and efficient delivery of knowledge-related deliverables
  • Participates in governance forums as required and ensures follow-up items are completed in alignment with the target requirements and business priority
  • Validates completeness and accuracy of knowledge-related deliverables and confirm outcomes have met the requirements
  • As a communication and knowledge resource, provides insight and recommendations based on industry and technology trends, technology strategy, and experience with team members
  • Builds relationships with business and TS partners across all teams, working collaboratively to identify solutions and resolve issues

Required Skills:


  • Currently enrolled in a university degree in Undergraduate degree in English, Business, Computer Science or related discipline with a graduation date no earlier than January 2023
  • Experience assessing communication options for the implementation, decommissioning, or upgrade of a technical solution or service; analyzing, reviewing, and providing options, recommendations, and guidance to team members
  • Sound knowledge of communication best practices, project delivery practices, and writing standards for socializing technical processes, services, and tools                    
  • Ability to work independently developing communication plans, and executing project tasks and deliverables (multi-tasking), with minimal supervision            
  • Developing subject matter expert in communications and knowledge management who advises the project team on best practices, including industry trends                        

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Work Location: The position will either be a hybrid (1-3 days in office) or fully remote. These positions are spread across our different locations including Kitchener/Waterloo, Mississauga and Toronto 

How to apply: Submit a cover letter, resume and 1 letter of reference in one document  

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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