Technical Analyst, Systems Administrator - Co-op

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role? 

The Technical Analyst is responsible for day-to-day support and troubleshooting for the services provided by the Intel Client team. The role collaborates with internal and external teams plus vendors to provide support on issues escalated from the tier 1 & 2 teams. 
 
Key activities include desktop support work, management of the MDM (AirWatch) console, ongoing development of the windows/vmware images, desktop patching and development the Apple support capability.  

Job Responsibilities: 

• Supports the translation of business requirements into technical specifications 

• Develops the relevant technical documentation for operational acceptance of solutions. 

• Coordinates daily issues meetings and technical status meetings (via Kanban) for the team's activity 

• Monitors and reports progress of the technical deliverables against work plans, responds to support issues and day-to-day business requests 

• Works with the ITSM teams to ensure the accuracy of service / solution descriptions in the IT service catalogue, for all services / solutions 

• Works with the support teams to resolve incidents and technical problems 

• Adheres to processes and standards (e.g., ITIL) 

Required Skills: 

• Working towards a university degree/college diploma in a technology, business or related discipline with a graduation date no earlier than January 2023 

• Knowledge with Image development 

• Knowledge with MDM suites, such as AirWatch, InTune and/or Casper 

• Knowledge with ITSM tools, such as Service Now, BMC Remedy and/or CA Service Desk 

The following relevant industry-related certifications are considered an asset but not required:  

• Microsoft MCSE, MCSA or MTA 

• Apple ACE, ACiT or ACMT 

• IBM CSE, CSO or CSA 

• ITIL Foundation v3 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. 

Work Location: The position will either be a hybrid (1-3 days in office) or fully remote. These positions are spread across our different locations including Kitchener/Waterloo and Toronto 

How to apply: Submit a cover letter, resume and 1 letter of reference in one document

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid