Claims Representative Co-op

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What is the Claims Department? 

We have several co-op opportunities available in our Claims department. The Claims department is at the heart of what we do, guiding our customers through the claims process every step of the way in moments that are often difficult and stressful for our customers. We strive to keep customers happy while restoring their properties, businesses, and lives. 

We work with vendors, lawyers, and many external partners to resolve claims professionally and efficiently — delivering on our promise to be there when our customers need us most. And when catastrophes strike, we're on the ground supporting our broker partners and customers. 

About the Role 

As part of the broader claims team, you could be working in one of several teams either assisting with claims adjusters, investigating, evaluating, and settling claims or working with our data and reports to track and monitor fraud and other trends.  

What you bring:

• Currently pursuing a University or College Degree with a graduation date later than Jan 2023 

• Professional, friendly and courteous in all interactions, whether with customers or co-workers 

• Able to perform well in a busy operation and remain calm under pressure 

• Problem solving skills – with the ability to consider how things work from multiple perspectives  

• Strong written and verbal communication skills 

• Collaborative team player with strong communication skills  

• Great time management, ability to multi-task and strong attention to details   

• Proficient in Excel and Powerpoint 

 

Work Location: the position will either be a hybrid (1-3 days in office) or fully remote. These positions are spread across our different locations including Kitchener/Waterloo, Mississauga and Toronto 

How to apply: Submit a cover letter, resume and 1 letter of reference in one document  

 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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