Team Leader, Casualty and Bodily Injury Claims

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Responsibilities

• Facilitating weekly Team Huddles and one on one meetings with team members.
• Effectively analyzing, developing and implementing efficient claims processes, procedures and methods to assist with improved processes and results.
• Providing guidance, on-the-job training, technical instructions and direct leadership to assigned staff relative to performance, productivity, personal conduct and adherence to processes and corporate policies and procedures.
• Providing on-going performance feedback and designing development plans when needed.
• Completing monthly audits by reviewing and monitoring claims files and providing effective feedback.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Initiating interviews for vacancies within the unit and making recommendations for new hires.
• Facilitating weekly Team Huddles and one on one meetings with team members.
• Effectively analyzing, developing and implementing efficient claims processes, procedures and methods to assist with improved processes and results.
• Providing guidance, on-the-job training, technical instructions and direct leadership to assigned staff relative to performance, productivity, personal conduct and adherence to processes and corporate policies and procedures.
• Providing on-going performance feedback and designing development plans when needed.
• Completing monthly audits by reviewing and monitoring claims files and providing effective feedback.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Initiating interviews for vacancies within the unit and making recommendations for new hires.

 

 

Qualifications:

• Prior proven record of Leadership a significant asset.
• Minimum of 5 years' experience in bodily injury / casualty litigation claims.
• Strong technical skills in bodily injury and general liability claims and ability to handle technical issues within the team.
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
• Experience with the performance management process.
• University degree in any discipline or a college diploma in one of the following programs: (2 year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation.

 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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