SIU Triage Analyst

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Job ID : 5627
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Edmonton, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role?

  • Review, analyze, accept/reject, and triage all SIU referrals submitted.
  • Provide direction to adjusters regarding potential or rejected SIU referrals
  • Assign and log all of the SIU referrals appropriately and within the required timelines.
  • Monitors and responds to all SIU email requests sent to the Triage team.
  • Assist with the development of SIU training modules and presentations when required.
  • Actively collaborate with members of the Triage team, SIU Investigators, Claims Line of Business, Advanced Analytics to develop best practices, establish guidelines, policies around fraud detection and claim scenarios.
  • Work closely with the Advanced Analytics team to create improvements to develop better claim referrals from the Fraud Analytics tool.
  • Assist SIU Team Lead and SIU Management on all ad hoc requests and reports.
  • Other duties as assigned by management or as needed.


What do you bring to the role?

  • A university degree from an accredited university or a diploma from an accredited community college.
  • A minimum of 3 years’ experience handling claims or working in an organization that investigates incidents involving fraud and/or other related activities. Completion, working towards or a willingness to obtain their CIP designation.
  • The ability to work with a suite of Microsoft products (ie. excel).
  • A working knowledge of business or fraud analytics software or fraud detection programs is an asset.
  • Preference will be given to individuals with multi-line claims experience.



We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).


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