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Team Leader, Claims CAT Management

Job ID : 5615
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

What can you expect in this role?

  • You’ll provide guidance, on-the-job training, technical instructions and direct leadership to assigned staff relative to performance, productivity, personal conduct and adherence to processes and corporate policies and procedures.
  • You’ll complete audits by reviewing and monitoring claims files and providing effective feedback.
  • You’ll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities and keep staff informed of changes to policies and procedures.
  • You’ll provide coaching and performance feedback to the Property Catastrophe Team by reviewing reports, discussing options, and developing action plans.
  • You’ll manage expenses and an annual operating budget for the team.
  • You’ll initiate interviews for vacancies within the unit and making recommendations for new hires
  • Is a subject matter expert on building code and by-law issues as they relate to loss cost quantifications and works closely with National Vendors on programs, pricing and protocols.
  • Supports regional adjusting function while not deployed on CAT by working catastrophe clean up and backfilling team mates while on approved absence.
  • Supports the National Appraisal function while not deployed on CAT by completing re-inspections, assisting with large loss appraisals and desk and field tasks on behalf of regional partners.
  • Ensures Complaint Protocol is enacted and followed through to completion.
  • Shall be able to deploy on short notice
  • Inherent ability to work extended hours as required during Catastrophe events
  • Proven ability to handle customer escalations
  • Provide management reports based on KPI metrics

What do you bring to the role?

  • 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Property claims
  • Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
  • University degree from any discipline.  College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
  • Previous leadership experience would be considered an asset.
  • Professional, friendly and courteous in all interactions with both customers and co-workers
  • You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
  • Possess a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal and analytical skills.
  • Are a natural coach and mentor
  • Have experience with loss investigation and subrogation.
  • Familiar with loss scoping, property restoration contracting, and property damage and repair estimation.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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