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Recruiting Operations Specialist

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Job ID : 5547
Category : Human Resources
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

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Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

The Recruiting Operations specialist is a key member of the Talent Acquisition team.  This role is focused on driving efficiency while keeping candidate experience top-of-mind. The TAO Specialist is responsible for continuously assessing our processes, governance and technology and will help think through new innovative recruiting techniques and ways of working that will help the TA team achieve their goals. The keeper of data, the TAO Specialist will play a key role in understanding and showcasing our story using internal and external data that will be the backbone of how we drive decisions.      



Continuous/Process Improvement: 

  • Drive process improvements: collaborate with TA, HR stakeholders and relevant business leaders to understand pain points and optimize and execute our recruiting strategies while gaining efficiencies through automation and process enhancements 

  • Work with TA, HR stakeholders and Key leaders to continuously assess our key customer journeys. Help define objectives and criteria for success by compiling feedback and data to drive new decisions and processes 

  • Help drive change management initiatives in TA. Create end to end launch plans with change management and communications principles. 

  • Help measure team goals and objectives, ensure compliance and build operational excellence for the TA team. 

  • Will own enhancements, training and communication for all recruiting technology related items (ATS, Scheduling software, Background Check, Brand related vendors, Assessment/Selection vendors, etc) 


Operational TA Accountability: 

  • Manage vendor/agency relationships and performance and work with TA team to enhance vendor/agency relationships 

  • Ensure all internal policies and procedures are continuously updated  

  • Support both internal and external communications as well as branding initiatives and social media accounts 

  • Manage Glassdoor reviews and responsible for updating content on all social media pages 

  • Use data and feedback and market knowledge to continuously assess the candidate experience and drive changes to the process as needed 

  • Proactively explore new and evaluate current tools, techniques, and technologies 

  • Help create, implement and report on the TA IDEA roadmap and imperatives 



  • Create a TA learning program/calendar to ensure our TAS skills are always up to date and evolving 

  • Responsible for onboarding and training new TA team members on TA technology, Definity Culture and our overall recruiting process to ensure consistency in the experience being delivered. 

  • Keeping abreast of the latest market and technology trends and sharing those learnings with the TA and broader HR members 


Preferred Qualifications: 

  • 2-4 years of Project/process Management experience within or outside of HR/Recruiting 

  • Experience breaking down complex processes and identifying key pain points in order to deliver business improvements 

  • Proven continuous improvement mindset – always seeking to remove friction from processes keeping our customers in mind 

  • Proven ability to sift through data and use both quantitative and qualitative data to tell a story 

  • Experience working collaboratively to establish priorities and deliver complex programs  

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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