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Senior Business Systems Analyst - Salesforce

Job ID : 5448
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

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Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

What can you expect in this role?

  • The role serves as a technology and strategy partner to the businesses that we support using Salesforce technologies, is also a conduit to product and technology organization and a bridge to our technology capabilities and functions.
  • Partner with stakeholders across our various business units to influence, optimize and incorporate customer and broker digital capabilities provided by Salesforce products.
  • Lead efforts in identifying and documenting business requirements, facilitate functional design exercises that include prototyping, process design, use case mapping and capture of acceptance criteria.
  • Support quality engineering, security, training, release and change procedures in accordance to our SDLC standards and practices.
  • Leverage your knowledge of Salesforce core platform architecture in supporting the planning and estimation of delivery efforts
  • Work with enterprise architects and team leads to ensure that solution design conforms to our architectural principles and standards with respect to Salesforce applications
  • Work with business subject matter experts, technical leads, and business analysts to design and develop an approach for the configuration, effort estimation and build of design documents.


What do you bring to the role?

  • You have at least 5+ years’ experience implementing applications on the Salesforce product ecosystem.  Experiential knowledge of Service Cloud, Communities and FSC an asset.
  • You have at least 5+ years experience working in a functional lead\analyst capacity with ability to facilitate workshop discussions with business stakeholders to elict requirements through various workshop approaches such as whiteboarding, logical structuring, use case\scenario approaches.
  • Demonstrated ability to synthesize, document and organize requirements using Atlassian Confluence
  • Facilitate the generation of work items emanating from design efforts in the form of Epics\User Stories using Atlassian Jira
  • Ability to apply agile delivery principles to the organization and execution of work (i.e. backlog management, ceremonies, DOD\DOR, etc.)
  • Ability to express complex ideas and concepts verbally or in documented (i.e. Powerpoint) form
  • Demonstrate critical thinking & thought leadership on project and/or program management.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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