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Administrator, CI Intake

Job ID : 5419
Category : Commercial Insurance
Brand : Economical
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

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Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees.

Economical is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

This is a 12-month contract role

What can you expect in this role?

  • Reporting to the Manager, you will be accountable for providing superior service in a processing role
  • Categorizing a high volume of incoming communication with accuracy
  • Demonstrating superior computer skills and agility in using a variety of different systems and programs
  • Consistently meeting quality and production metrics to support the company service standards
  • Assisting other departments with various tasks as required

What do you bring to the role?

  • Completed high school diploma and relevant work experience
  • Preference will be given to candidates with a post-secondary degree or diploma or willingness to complete a Chartered Insurance Professional (CIP) designation
  • Strong computer skills
  • Previous experience in working in case management, bilingual written and spoken would be an asset

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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