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Senior Claims Representative, Large, Complex, and Specialty Claims

Job ID : 5342
Category : Claims
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Vancouver, Canada

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Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Your Responsibilities:

  • Directing and instructing independent adjusters throughout the claims process until resolution of the file.
  • Processing claims payments within the level of authority after verifying claimant's entitlement. 
  • Assisting in the quality assurance audits of our vendors and brokers. 
  • Organizing and attending meetings, discoveries and conferences relevant to the claim files. 
  • Formulating future handling strategies in conjunction with legal counsel and/or independent adjusters. This includes reviewing case law and coverage, identifying issues and concerns in relation to corporate exposures, clarifying issues, and determining how best to proceed to bring file to early resolution. 
  • Conducting settlement analysis. This includes reviewing the file and screen notes, understanding the strengths, weaknesses and exposures, translating the analysis into a settlement proposal and developing a recommendation for approval adhering to staff authority and corporate guidelines. 
  • Representing the Company in claim litigation and alternate dispute processes. 
  • Communicating with Underwriting Department on matters relevant to the claim files. 
  • Assisting in training and providing technical support to team members.

Your Skills and Experience:

  • University degree, a college diploma or the CIP designation
  • Minimum 3 years of claims handling experience in Bodily Injury/Casualty Litigation
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Perform well in a busy operation and remain calm under pressure
  • Team player adaptable to a changing environment
  • Strong written and verbal communication skills

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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