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Administrator, IRCA Processing

Job ID : 5224
Category : Commercial Insurance
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Calgary, Canada

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Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

What can you expect in this role?

  • The IRCA processing role contributes to the efficient operation of the Small Business team by handling core and ancillary transaction processing not enabled by self-service functionality and supports transactions referred by PPU for batch changes.
  • For Legacy business the Processor will transact all incoming IRCA transactions in accordance with underwriting guidelines and authority. Upon acknowledgement that a transaction requires further escalation, the IRCA processor would proceed with referral to the appropriate escalation team in a timely fashion.
  • Processing incoming IRCA transactions in accordance with underwriting guidelines and authority.
  • Processing transactions (core and ancillary) not enabled by self-service functionality and supports transactions referred by PPU for batch changes / updates.
  • Upon acknowledgement that a transaction requires further escalation the IRCA processor would document and refer to the appropriate escalation team.
  • Consulting with the appropriate escalation contact on inquiries and transactions outside of their authority level. When appropriate directs inquiries to CAC, BSS/Tech Support.
  • Escalating a limited volume of inquiries to key points of contact, as appropriate (e.g.  IRCA Service Escalations, PPU Escalations, Billing & Payment Escalations, BSS / Tech Support)

What do you bring to the role?

  • Completed high school diploma and relevant work experience.
  • Preference will be given to candidates with a post-secondary degree, diploma or CIP designation.
  • Preference will be given to candidates who have experience in a commercial lines underwriting support role.
  • Service Focused with a positive helpful attitude.
  • Sound working knowledge of Legacy and Guidewire system, and familiarity with Economical IRCA insurance products and coverages.
  • Goal oriented focus, meticulous detail orientation and strong computer literacy skills.
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers.
  • Perform well in a busy operation and remain calm under pressure.
  • Team player adaptable to a changing environment.
  • Strong written and verbal communication skills.
  • Strong organizational and time management skills.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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