Manager, Technology

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Manager of Technology will be accountable for overseeing the delivery of strategic technology projects / program in with Digital Value Stream (Web, Mobile and API Integrations).  This function will lead one or more agile pods and provide overall leadership of the collective efforts across the TS organization required to execute on the Business Goals and Projects. Also, this role has few Developers reporting into and this Role will be responsible their leadership mandates as a people manager. 

You will work closely with senior technology stakeholders to drive day-to-day delivery activities, manage multiple project teams, oversee project and portfolio financials, and support communications with TS and business teams.

This role will report into Director, Digital Technology. 

What can you expect in this role?

• Own and lead the end-to-end delivery of Personal Lines Digital Initiatives, including project mobilization, planning, and resourcing with internal and external partners
• Work with vendors and partners to understand upcoming technology features and capabilities and incorporate into technology (Digital) roadmap
• Establish Digital intake and governance forums and practices, ensuring appropriate oversight committees are in place and meet regularly
• Manage and drive resolution / mitigation for known issues and risks
• Partner with TS Architects to coordinate high-level solution designs and TRB approvals
• Manage overall Digital portfolio and project financials, includes partnering with TS leadership and Finance partners to track costs associated with Integration activities.
• Build strong working relationships within the TS organization to ensure optimal performance and ensure what we deliver meets key performance indicators and stated benefits
• Use appropriate fact-based metrics / assumptions to determine and convey impact on budget, time and risk.
• Work and manage all aspects of Change and Release management related to the project/pod deliverables
• Leveraging disciplined agile practices to develop and execute on an end-to-end delivery plan
• Managing program risks & issues; proactively driving risk mitigation and issue resolution
• Manage the project pipeline and sequencing with input from the business/product teams as well as various technology partners within the bank
• Mentor, Coach, Guide developers on their Career Plan and progression. Setting up for high performing. 
• Support vendor RFP and RFI activities where necessary

What do you bring to the role?

• Degree in business, computer science or a related discipline is preferred
• 4+ years of leading and implementing Digital, IT infrastructure, Cloud, and Guidewire Initiatives.
• Technical and development experience working with the Digital and API platform.
• Experience in delivering IT initiatives through Agile and / or Iterative delivery methodologies
• Experience in successfully delivering initiatives with shared resources
• Experience in establishing, actively managing, and monitoring an IT project portfolio
• Experience in managing multiple cross-functional teams (BA, Dev, Security, Compliance, Infrastructure)
• Experience in delivering IT solutions in insurance or banking industries is an asset
• Experience in managing a portfolio of initiatives that requires a varying level of delivery support / leadership
• Demonstrate an ability to lead and manage a team in a busy and changing environment while fostering positive performance and engagement
• Models solid leadership skills with the ability to coach, develop, motivate, and retain staff. 
• Strong analytical, time management and organizational skills
• Proactively communicates information in a clear and positive manner. Layering excellent decision-making skills with a natural aptitude for observation
• Exceptional organizational and time-management skills to multi-task and effectively manage competing and changing priorities
• Ability to work effectively in a matrix or shared services organization
• Relevant industry-related certifications e.g: PMP, Six Sigma, CSM, SAFe
• Scrum Master certification would be an asset
• Practical knowledge of project management techniques, tools, methodologies

Role ID - 308

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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