Coordinator, Vendor Programs

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Coordinator, Vendor Programs

The Corporate Services department provides centralized services to Definity in the areas of administration, food services, travel and fleet management, mail and supply services, print services, property real estate and lease management services, space and construction project management, and facility operations. 

The Coordinator, Vendor Programs administers all aspects of the outsourced services for corporate travel, corporate fleet, and food services. The incumbent is the first point of contact for outsourced vendors and internal customers for these services and is responsible for ensuring all vendors meet or exceed service level standards outlined in their contracts. 

What can you expect in this role?

• Monitoring vendor performance and making recommendations to improve customer satisfaction, operational efficiencies, and the overall customer experience. Providing direction and feedback to vendors on services.
• Pulling reports from vendor sites, analyzing and preparing performance data, making recommendations, providing direction to vendors and incorporating data into monthly metrics reporting for management review.
• Effectively manage costs associated with the programs and develop/maintain partnerships with vendor.
• Provide budget information for departments for their fleet expenses, and travel budget guidelines. Effectively manage costs associated with the programs and provide explanations for any variances.
• Support of annual taxable benefit program for all fleet drivers.
• Facilitate governance meetings according to established timelines with vendors. This includes the scheduling, facilitating meeting, taking minutes and distributing the minutes to participants as well as proactively following up regularly on any outstanding action items. 
• When the services are up for tender, the incumbent actively participates in the RFP process.
• Reconcile the monthly invoices for corporate travel, corporate fleet, and food services.

What do you bring to the role?

• College diploma, with ideally 3 years’ experience in an administrative role or vendor relation experience
• Experience in either travel management or fleet management is preferred
• Intermediate technical skills, ability to navigate and pull reports from various vendor sites, and strong Microsoft Office skills
• Ability to analyze data and make recommendations based on findings
• Works independently and effectively in a fast-paced environment
• Professional, friendly, and courteous in all interactions with internal and external customers and vendors
• Excellent communication skills, both written and verbal with excellent attention to detail
• Strong interpersonal and organizational skills
• Occasional travel to vendor sites
• This role requires successful clearance of a background check, including credit and criminal checks along with business references

 

High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada. 

 

Salary Range: $43,700 - $80,500

 

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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