Operations Manager

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

WHAT CAN YOU EXPECT FROM THIS ROLE?

In this role you will work as a member of the Claims senior leadership team (SLT), reporting directly to the SVP and Chief Claims Officer. The successful candidate must be able to work autonomously, have excellent project-management skills and the ability to influence senior level stakeholders. In this role you will also demonstrate your organizational capabilities, time management skills, attention to detail and oral and written communication proficiencies.

RESPONSBIILITIES 
-    Support the SVP & Chief Claims Officer with day-to-day execution of business strategy, including management and documentation of leadership team meetings and execution of strategic planning sessions offsites and internal staff engagement forums. 
-    Lead and manage the development of internal and external presentations, communications, and other reports as they relate to Claims 
-    Prepare summarized responses in timely manner to all queries from stakeholders, as required.
-    Support ad hoc requests from Claims SLT, include liaising across teams to track initiatives, gather information, and support from a project management perspective
-    Act as Claims liaison across the Enterprise, to answer questions, connect colleagues, and provide subject matter expertise 
-    Planning meetings and engaging with meeting stakeholders to execute small details 
-    Assist with determining the best way to track leadership performance and with keeping teams on track towards their goals 
-    Support adherence to governance processes, and assist with change management to update and refine governance structures as necessary 
-    Travel will be required to attend in-person Claims SLT

WHAT DO YOU BRING TO THIS ROLE?
-    University degree or college diploma in business administration, finance, or a related discipline
-    6+ years of relevant, full-time experience in P&C Insurance, or financial instruction
-    4+ years of management experience 
-    Strong project-management skills, with previous on the job success in project management
-    Advanced MS Excel and PowerPoint knowledge is required.
-    Proven record of analytical expertise and excellent attention to detail 
-    Superior written and verbal communication/presentation skills and ability to interact with senior executives and other cross divisional leaders in the organization 
-    An ability to make to make well-informed, effective, and timely decisions 
-    Ability to work in a team or independently with low supervision
-    Self-motivated and consistently demonstrates an ability to take initiative on any issue 
-    An ability to adapt to new environments and take on new challenges 
-    Previous experience in management consulting or a similar role would be an asset 
-    Salary Range: $77,100 - $142,000

 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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