Technician, Underwriting Farm Auto

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Team Leader of Farm Technical Processing, you will be responsible for contributing to achieving the Farm service targets, by proactively and consistently working through farm requests from a service que. You will be accountable for your individual work list by maintaining organized and efficient work habits and providing exceptional customer service to our broker partners and Regional Underwriting teams.  Also supporting a once and done environment and completing tasks in designated timeframes.    

 What to expect

•  Farm Underwriting Technician is a processing role specializing in farm auto risks.    
• This role will require you to work within your authority and our company guidelines to process complex tasks received from the brokers, and providing support to the Farm Underwriting team  
• Develop and apply knowledge of Economical’s product offerings, risk types, and processes  
• Demonstrating a strong understanding of Underwriting manuals, guidelines, and standard operating procedures   
• Contributing to achieving defined Service Level Agreements and Operating Level Agreements  
• Meeting high quality and production expectations on a regular basis  
• Ensuring compliance with our corporate guidelines and information is captured accurately in the relevant policy administration system(s)  
• Supporting other general office duties as required  

 What you bring

•  Completed University Degree or College Diploma and relevant work experience  
• Preference will be given to candidates with a post-secondary degree, diploma, or CIP designation, or who have experience in a commercial underwriting support role  
• Professional, friendly, and courteous in all interactions, both within the company and our broker partners  
• Able to prioritize day-to-day tasks, working efficiently to complete work within outlined time frames  
• Perform well in a busy environment and remain calm under pressure  
• Courteous and positive interactions with other team members and our Broker partners in all forms of communication  
• Team player adaptable to a changing environment  
• Strong written and verbal communication skills  
• Strong organizational and time management skills  
• Strong attention to detail, ensuring accuracy on transactions handled  
• Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset  
• Bilingual, written and spoken (French and English) will be considered an asset  

Salary range is: $40,200 - $69,400

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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