Analyst, Business

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Our Personal Insurance Technology team is looking for a highly motivated and knowledgeable Business Analyst with a strong sense of ownership. This role requires someone who thrives with minimal supervision, takes pride in their work, and consistently strives for excellence. 

As Business Analyst, you will document business and system requirements for Personal Insurance. You will work with stakeholders across Personal Insurance, Commercial Insurance, Claims, Finance, EPMA, Quality Assurance, Release Management, Scrum Masters and Business Owners and be responsible for the analysis and evaluation of business problems, development of recommendations, and implementation of solutions that meet the business needs. Reporting to the Director, PI Business Delivery, TS, Personal Insurance Technology, you will be responsible for gathering requirements, analysis, documentation management, and communication for projects or deliverables. You will write and execute robust User Acceptance Testing to ensure quality deliverables.  As an extension of the Product Owner your primary responsibilities include deriving requirements of the intended change through research and your knowledge of insurance products and systems, documenting business flows and associated changes, conducting UA Testing and Postproduction Acceptance Monitoring.

More specifically, in this role, you will:

• Serve as a liaison between the business and technology development teams and insurance applications
• Define requirements from business users and subject matter experts using techniques such as interviewing, job shadowing and documentation analysis
• You will document system impacts working with subject matter experts and support flawless delivery
• Analyze business needs for both functional and non-functional requirements using several techniques
• Execute requirement plans, manage scope and requirements through projects and system enhancements
• Own, prioritize, and implement requirements, provide input into functional specifications, conduct requirement reviews, and obtain project sponsor approval of requirements. Ensure all project team members are informed of requirements and subsequent changes.
• Assess and validate proposed solutions against requirements to ensure business needs are met and support testing and design activities
• Define and Execute User Acceptance Testing (UAT), coordinating and managing defect resolution during project and system enhancement implementations.
• Execute post-production validations and monitoring, when required, to ensure high quality system releases.

What you bring to this role?

• University Degree in a relevant field
• 3-5 years’ relevant experience as a Business Analyst or experience in working with Insurance products and systems
• Personal Insurance (P&C) experience is a must for this role
• Excellent analytical, problem solving, decision-making capabilities and facilitation skills, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to clearly communicate with business and technical stakeholders
• Ability to handle multiple demands and competing priorities, while operating independently and as part of a team
• Knowledge with software development lifecycle and release management
• Demonstrated experience in creating Business Cases, Business Requirements Document, other Business requirement artefacts and testing documentation
• Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production
• Experience with Agile delivery methods and familiar with confluence and JIRA (Tools to manage requirements and change)
• Contribute to User Acceptance Testing (UAT) efforts, coordinating and quantifying defect management during project and system enhancement implementations
• Bilingual in English and French is an asset

Salary Range: $58,100 - $106,900

Role ID's
599 / 594

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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