Manager, Underwriting Operations

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Director, Product and Underwriting, the Manager, Underwriting Operations is responsible for leading an Underwriting and Regulatory Reporting team within our Corporate Personal Insurance area. The manager is accountable for leading a team responsible for regulatory reporting, enhancing underwriting processes, and ensuring portfolio strategy statements are clear and communicated.  This role is also responsible for monitoring, improving, documenting and executing our underwriting control environment with the operations teams. 

Main responsibilities include:

• Lead a team of Analysts within the Corporate Underwriting team, providing inspirational leadership and direction
• Effectively and efficiently manage the regulatory and industry reporting requirements for Personal Insurance 
• Responsible for the development, rollout and training of underwriting frameworks and guidelines that algin with our portfolio strategy    
• Develop and implement controls and strategies to support profitable growth, enhance underwriting quality and mitigate risks
• Partner with others, including risk and governance on the underwriting philosophy while maintaining the integrity of the portfolio strategy and practices
• Assist with product development, innovation and change efforts with Personal Insurance Initiatives teams, TS, and other internal partners
• Work closely with regulators, committees and stakeholders in various jurisdictions
• Support the execution of the Personal Insurance business strategy to deliver on the operational plan
• Consult with Portfolio Management and Pricing to understand trends and business quality, to support operational objectives
• Research, analyze and present recommendations to PI leadership on emerging product and underwriting trends/opportunities/threats 
• Be a subject matter expert as it relates to technical underwriting providing guidance and direction to various stakeholders as needed
• Provide competitive insights when required to support ongoing changes to products and underwriting criteria  

What do you bring to the role?

• University degree
• Industry-related certification is an asset (CIP/FCIP/CRM or equivalent)
• 5-8 years of related industry experience 
• Bilingual candidates English and French is an asset
• Prior leadership experience within the Insurance industry  
• In-depth underwriting knowledge in one or more lines of business including wordings, underwriting guidelines and policy terms and conditions 
• Strong collaboration skills and stakeholder management 
• Excellent analytical and problem solving with the ability to select and implement best solution
• Advanced decision-making skills 
• Excellent communication skills (written/oral) required with the ability to foster positive relationship across teams
• Strong proficiency in Microsoft Office suite of products 

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada

Posting Range is $$77,100 - $142,000

 

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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