Team Leader, Property Claims

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Lead assigned team of Property Claims Representatives and provide technical direction to ensure efficient handling of claims
• You’ll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct and adherence to processes and corporate policies and procedures.
• You’ll complete audits by reviewing and monitoring claims files and providing effective feedback.
• You’ll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.
• You’ll provide coaching and performance feedback to the Property team by reviewing reports, discussing options, and developing action plans.
• You’ll manage expenses and an annual operating budget for the team.
• You’ll initiate interviews for vacancies within the unit and making recommendations for new hires

What do you bring to the role?

• 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Property claims
• Commercial claims experience considered an asset
• Previous leadership experience
• Licensed in New Brunswick, PEI and Newfoundland considered an asset
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
• University degree from any discipline.  College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
• You’re professional, friendly, and courteous in all interactions with both customers and co-workers
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You’ve got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.
• You’re a natural coach and mentor

Salary range is $69,000 - $127,000

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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