Senior Process Analyst Business Process Engineering & Operations - Contract
Job ID : 8092
Category : Personal Insurance
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $58,100 - $106,900
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
We are seeking a Senior Process Analyst to join the Personal Insurance Business Process Engineering & Operations Group. The ideal candidate is a business process expert with Lean Six Sigma capabilities, advanced BPMN process mapping skills, change enablement expertise, and consulting experience.
This role will focus on optimizing insurance processes, enhancing operational efficiency, and ensuring standardization across underwriting, claims, policy servicing, and billing workflows. The Senior Process Analyst will collaborate with key business stakeholders to align process improvements with technology, compliance, and customer experience objectives.
Key Responsibilities
1. Business Process Engineering & BPMN Mapping
Lead end-to-end business process analysis and documentation using BPMN Level 5 standards.
Map and optimize underwriting, policy servicing, claims, and billing processes for efficiency and automation.
Collaborate with cross-functional teams to design and implement standardized, scalable business processes.
2. Lean Six Sigma & Continuous Improvement
Apply Lean Six Sigma methodologies to streamline operations and enhance service delivery.
Conduct root cause analysis (RCA), process audits, and workflow assessments to identify areas for improvement.
Define and track KPIs, process performance metrics, and operational benchmarks.
Partner with Technology Solutions and business stakeholders to drive automation, RPA, and digital transformation initiatives.
3. Exposure to Software development lifecycle
Must have a solid understanding of IT systems, software development, and databases. This technical knowledge allows them to communicate effectively with developers and understand the constraints of different technologies.
4. Change Enablement & Stakeholder Management
Act as a trusted advisor to senior leadership, providing insights on process reengineering and optimization.
Lead workshops, process discovery sessions, and training to ensure business adoption of process changes.
Develop and maintain process documentation, playbooks, and standard operating procedures (SOPs).
Support change management initiatives by identifying risks, dependencies, and communication strategies.
5. Insurance Process & System Optimization
Work with technology teams to align business processes with insurance system capabilities.
Define business requirements for enhancements, automation, and system configurations in insurance system.
Provide expertise in business testing, UAT, and regression coverage to validate system changes.
Ensure compliance with insurance regulations, and corporate governance policies.
Qualifications & Experience
Required:
5+ years of experience in business process analysis, operational excellence, or process engineering in the insurance industry.
Expertise in BPMN Level 5 process modeling using tools such as Visio, Lucidchart etc
Lean Six Sigma Green Belt or Black Belt certification with proven experience in process optimization.
Strong knowledge of Insurance Systems Suite, including PolicyCenter, BillingCenter, and ClaimsCenter.
Experience in stakeholder engagement, change enablement, and consulting within a transformation environment.
Ability to analyze complex processes, identify inefficiencies, and implement scalable solutions.
Preferred:
Experience with Agile methodologies (SAFe, Scrum, Kanban) and process automation (RPA, workflow orchestration tools).
Strong analytical and problem-solving skills with the ability to work in a fast-paced, cross-functional environment.
Proficiency in data analysis, reporting, and business intelligence tools.
This is a 12 month contract
salary range: $58,100 - $106,900
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
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