Licensed Insurance Advisor, Sales

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online
• Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers
• Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls
• Determine appropriate insurance products and coverage levels for clients
• Contribute to continuous improvements of sales and service processes
• Accurately document and follow up with customers to maintain client files

What do you bring to the role?

• Bilingual ENGLISH and FRENCH is a must 
• AMF Damage Insurance License is an asset
• Level 1 OR Level 2 is a must
• High school diploma or equivalent combination of education and experience
• You have strong verbal and written communication skills
• You’re versed in navigating multiple computer programs at once
• You’re experienced at achieving individual and team goals
• You have proven ability to recognize sales opportunities in a contact center environment
• 2-3 years of experience with outbound sales is an asset

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada. 

Salary Range is $43,700 - $80,500

 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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