Representative, Subrogation

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are looking for a Subrogation Representative to join our team. If you have strong customer focus coupled with well-developed communication, organization, analytical and interpersonal skills, we'd like to know!

Reporting to the National Subrogation Unit Team Leader, the Subrogation Representative is accountable to investigate and negotiate the recovery owed to Definity from the responsible third parties.  These types of claims will include personal and commercial property and auto losses received from claims offices across Canada.

** This position is available at any one of the following locations:  Halifax, Montreal, Ottawa, Mississauga, Waterloo, Edmonton, Calgary, or Vancouver **

What you can expect in this role:

• Review and analyze claims for subrogation potential and determine the ultimate probable outcome of recovery
• Identify and pursue all potential responsible parties 
• Prepare files and documents as well as determining the amount of recovery from the claims file
• Contact third parties, third party insurers or lawyers to initiate settlement negotiations
• Manage subrogation related litigation matters across Canada, including file strategy and budget 
• Participation in legal proceedings when required
• Manage a large volume of claims files and other subrogation projects as needed
• Increase subrogation awareness and provide support to our claims partners across Canada 

What do you bring to the role:

• University degree, a 2-year college diploma or working towards your CIP designation
• Must be bilingual in both written and spoken English/French
• Valid AMF license is required (both personal and commercial)
• 3-5 years of claims handing experience required, preference given to subrogation experience 
• Proficient in Word & Excel 
• Strong written and verbal communication skills
• Negotiation and litigation experience would be an asset
• Professional and courteous in all interactions
• Ability to work independently and make decisions quickly when required

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada. 

Salary Range: $48,700 - $89,800

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid