Broker Services - Summer 2025 Co-op/Intern
Job ID : 7992
Category : Personal Insurance
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : See Posting / Voir ci-dessous
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
YOUR NEXT CO-OP PLACEMENT
Work Period: May 2025
Length of work period: 4 months
From the classroom to your co-op program to your career, every step of your journey impacts your future. That's why it makes sense to choose a co-op placement at a company that offers truly rewarding work and real-world experiences. At Definity®, your contributions, creativity, and energy will be put to good use, you will participate in initiatives that support our strategic goals and use your skills in a collaborative work environment.
If you're looking for a company that takes care of its employees – full-time, part-time and interns – and thinks big, get ready to love working at Economical.
What to expect from this role?
Reporting to a Broker Services Team Lead, you will provide excellent customer service when answering questions from brokers and internal stakeholders regarding inquiries or processing assistance on Guidewire.
You will provide data entry support as required. You will process transactions that cannot be issued through the brokerage network's self-service portal, including experience letters, policy amendments, and terminations, in accordance with underwriting and authority level guidelines. You will also review and assess the acceptability of risks in less complex scenarios.
You will ensure that all requests and transactions comply with the underwriting and authority level guidelines and consult with the appropriate higher levels regarding requests and transactions that exceed your authority level. If it is determined that a request requires a higher level of action, you will proceed with the transfer to the appropriate team or level of authority, ensuring that all relevant information is collected and that a properly documented analysis record is included.
Transaction Processing
Process transactions that cannot be issued through the brokerage network's self-service portal, including letters of experience, policy amendments, and terminations, in accordance with underwriting and authority guidelines and efficiency and quality standards. For example: In this role, the person is evaluated on their ability to handle queries efficiently, without compromising quality.
Receiving and sorting
- Review incoming queries and emails to confirm types of risks.
- File cases in the management system for multi-folder transactions and route them to the appropriate teams.
- Update existing cases in the management system when the broker submits additional information.
What do you bring to this role?
- Have a university degree, college diploma or equivalent work experience (in business or finance).
- Possess the CIP designation (or be in the process of obtaining it) an asset.
SPECIALIZED KNOWLEDGE AND SKILLS
- Have knowledge of insurance and underwriting.
- Possess technological skills.
- Have a focus on customer service and have a positive helpful attitude.
- Excellent interacting skills.
- Excellent verbal and written communication skills.
- Ability to solve problems.
- Excellent organizational and time management skills.
Did you know?
- We care about our interns: Definity's co-op program is one of the largest pools of future talent for our full-time, permanent positions.
- We care about students: Definity awards $85,000 in scholarships to students across Canada each year.
- We care about our community: Definity donates more than $1 million each year to causes that make a positive difference in the neighbourhoods where we live and work.
What does Definity offer you?
- Meaningful work to build a better world by helping our clients and communities adapt and thrive during the most challenging times.
- A culture of accountability, engagement and collaboration.
- Opportunities to support your personal and professional growth through real-life experiences and unique learning opportunities. Our Leadership Essentials program develops the knowledge and skills of team leaders, directors and principals.
- The opportunity to join our employee groups - Women in Influence, LGBTQ+, Anti-Racism and Cultural Equity, Environmental and Climate Action.
- The opportunity to be a force for positive change for our environment, our employees and our communities, now and in the future. Check out our commitment to Environmental, Social and Governance (ESG)!
The hourly compensation for the role starts at $22/h and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.
We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
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