Specialist, Business Process Engineering and Optimization

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are looking for a Senior Specialist to support the Continuous Improvement team in multiple process improvement initiatives across Definity.

What you’ll do:

Process Design and implementation: Effective and efficient use of full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine/design future processes to include identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability

General Solution Design: Identifies business solutions to a variety of business problems. This can entail: Understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analysis and documenting deliverables.

Project Related Design Definition: Define and document high level target design and business outcome. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project. Identify resource impacts/needs. Identify and document high-level product requirements, where applicable.

Change Management: Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication and training. Manage adoption and transition to BAU.

Data Analysis: Comfortable working with large amounts of data , able to analyze data and draw meaningful conclusions and provide recommendations to business partners basis that.

Knowledge Sharing among Transformation & Change team: Share expertise and lessons learned on program executions among Business Stakeholders to drive cross-pollination of knowledge.

Qualifications:

- Certified black belt from a recognized program with a proven track record of successful application of tools and techniques
- Experience in driving projects/programs in the insurance industry(preferably personal insurance) coupled with other relevant experience

-Exposure to BPMN 2.0 standards of process mapping is a must 

-Familiarity with JIRA to be able to work with teams to optimize Jira workflows

-Knowledge of Intelligent Automation and Artificial Intelligence (Robotic process automation, Generative AI, Machine Learning)

-Experience in consulting roles, equipped with various tools and techniques for status assessments, solutioning, visualization and implementation of various business problems. Co-facilitator for workshops, forums, interviews and other business interactions
- Effective Change Management skills, experience in assessing change impact and delivering change management activities targeted to various stakeholder groups.
- Robust capabilities in documenting, visualizing and presenting design decision and progress status
- Manages defined workstreams independently and considers interdependency with other areas proactively.
- Influential collaborative skills and experience in cooperating and across multiple teams/stakeholders
- Good analytical/conceptual skills complemented with effective social/soft skills
- Good organizational skills, communication and presentation skills
- Analytical and creative mindset
- PROSCI certification a plus

 

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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