Operations Manager
Job ID : 7886
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Toronto, Canada
Posting Range : $84,000 - $154,700
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Reporting to the Director, Operations, you will provide leadership level support to Commercial Operations initiatives encompassing project SME involvement for financial reporting and insights, analytical analysis and support aligned to strategic objectives. Demonstrates continuous improvement focus to identify, enable and lead financial reporting and analysis to ensure that both short/long-term objectives are not at risk. Further, the person in this role is responsible for providing key internal stakeholders with value-added, business performance insights and financial analysis to assist in their decision-making process for managing the day-to-day and long-term business across all lines of business
What can you expect in this role?
- Reviewing of monthly/quarterly actuals to plan/forecast and operational data. Identifying the key business performance drivers, reasons for any variances and present conclusions
- Support preparation of monthly/quarterly business review material for executive leadership team
- Supporting annual operational planning process and monthly forecasting for Commercial Insurance whilst preparing related analysis and reporting
- Lead team of analysts to support day-to-day regular reporting, enhancing reporting, prepare insights, and automate workflow
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate business needs into actionable insights
- Proficiency in data visualization tools (e.g., Tableau), with a strong working knowledge and understanding of SQL
- Consulting with the business stakeholders and cross divisional leaders to provide specialized operational analytics and insights to help support decisions from senior management team
- Provides financial and data analysis in support of commercial priorities with a primary focus on analytics and data mining to support analysis and informed action
- Identify and champion improvements in data structure and automated reporting to align to current Commercial Lines operational strategies and KPI segmentation
- Represent technology changes to improve workflow and segmented prioritization that are aligned to profitability requirements.
- Participates in commercial initiatives covering but not limited to workflow, financial performance and segment level trending to define requirements and provide data led insights for analysis and action.
- Supports weekly, monthly, quarterly reporting requirements with timely, actionable data following logical exploration on emerging trends where applicable
What do you bring to this role?
- University degree in Accounting, Business, Finance or related program
- Knowledge and actuary or underwriting business experience with P&C insurance would be an asset
- Ability to lead and manage a team in a busy and changing environment while fostering positive performance and engagement.
- Models’ leadership skills with the ability to coach, develop, motivate and retain staff.
- 6+ years of relevant, full-time experience financial management reporting and business performance analysis
- Advanced MS Excel and PowerPoint knowledge is required. VBA skills would be an asset
- Strong analytical thinking and planning skills
- Strong ability to influence and effectively negotiate with stakeholders
- Self-motivated and consistently demonstrates an ability to take initiative on any issue
Salary range: $84,000 - $154,700
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
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