Analyst, Property Contents Evaluator

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Liaise with the customer and claims representative to gather supporting documentation as it relates to the investigation and evaluation of contents losses
• Conduct research and pricing of higher-valued, personal contents based on like, kind and quality replacement pricing, and working with a variety of replacement sources including suppliers, Internet, databases and other means as required
• Complete ongoing pricing research to quantify contents losses from submitted schedule of loss forms and non-restorable contractor’s lists
• Return priced schedules to claims staff while meeting predefined cycle time and productivity standards
• Participate in Economical’s catastrophe response efforts nationally (mostly in-office but can be out in the field as required)
• Complete replacement cost calculations in support of the property claims team
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Contact policyholders to secure greater detail with regard to contents losses
• Contact policyholder to settle minor contents related losses as directed by the claims representative
• Assist in managing the property queues as required by business needs
• Other duties as assigned

What do you bring to the role?

• Successful completion of university degree, college diploma or CIP designation preferred
• Previous claims experience required, preferably property claims
• Working knowledge of basic claims terminology and process
• Strong customer –service orientation, ability to diffuse difficult conversations
• Good influencing and negotiation skills
• Proficient in MS Word and Excel with strong keyboarding skills
• Professional, friendly and courteous in all interactions with both customers and co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
• Self-motivated, consistently demonstrating an ability to take initiative on any task
• Strong attention to detail

Salary range is $42,400 - $78,100

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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