Specialist, Claims National BI/Casualty Claims (Quebec)

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the team leader, Liability, Quebec, you will be accountable for investigating and adjusting Bodily Injury and Physical Damage claims. This includes property claims for both Personal and Commercial Lines. You must have a license delivered by the Autorité des marchés financiers (AMF).            

What can you expect in this role?

• Confirm coverage on policy.
• Investigate liability claims to identify fault and establish settlements.
• Maintain detailed management of complex cases in the electronic claims system.
• Participate in mediation, pre-trials, and settlement initiatives.
• Handle claims directly with claimants and/or their legal representatives.
• Assist with training and provide technical support to team members.
• Provide coaching and support to other team members.

What do you bring to the role?

• University degree, college diploma, or CIP designation.
• A minimum of 8 to 10 years claims management experience. 
• At least four years of experience with bodily injury and physical damage commercial general liability claims, including participation to settlement conferences and arbitration.
• Professional, friendly, and courteous with all stakeholders.
• Bilingual in English and French.
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Excellent written and verbal communication skills.
• High degree of proficiency with English required to service customers, both internal to the company and external, across Canada. 

Salary Range: $55,800 - $102,800

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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