Specialist, Internal Quality Support, Small business

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees. Economical is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We are proud to help our clients, broker partners, employees, and communities to adapt and thrive in a world of constant change.

Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance. 

What can you expect in this role? 

• Review Quality Insurance files for Economical’s Commercial Insurance team. 
• Ensure that these files adhere to Economical underwriting guidelines and frameworks. 
• Use your underwriting experience and keen attention to detail to ensure high-quality of risk in our Small and Medium Enterprise (SME) book of property and casualty business. 
• Review new policies to identify and correct quality concerns, engaging binding brokers in the process, as needed. 
• Review underwriter transactions to identify and correct quality concerns. 
• Identifying coaching and training needs. 
• Participate in the team’s coaching and training projects. 
• Work closely with, and leverage knowledge from, subject matter experts across many internal teams.
• Track and report quality trends in our business to guide the commercial leadership team in decision-making and strategy.
• Contribute to the ongoing refinement and execution of the SME external quality review plan and framework.

What do you bring to the role?

• 5+ years of experience in the property and casualty insurance industry.
• Relevant professional designation(s) such as CIP and/or CRM would be an asset. 
• Strong understanding of commercial property and casualty underwriting, including insurance/broker operations, internal controls, and best practices. 
• Excellent written and verbal communication skills with the ability to build strong relationships and influence people at all organizational levels. 
• Strong organizational and analytical problem-solving skills, with the ability to resourcefully gather information, analyze critically, and communicate clearly. 
• Proficient in Excel, PowerPoint, and Word. 
• Bilingualism is a strong asset (English/French). 

Salary Range: $55,800 - $102,800

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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