Sr Advisor, Claims Technical- Accident Benefits

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Provide ongoing coaching and instructions in the investigation/adjustment of large and complex claims
• Direct handling of large or complex claims
• Reviewing risks and exposures on large and complex losses and provide technical leadership to claims personnel
• Provide feedback and guidance to Team Leaders regarding the claims staff's performance
• Provide technical support to the Line Managers
• Liaising with Underwriting on line-specific technical matters
• Work with Claims Representatives to set and maintain accurate reserves
• Ensuring corporate claims standards, policies and procedures are adhered to
• Liaison between Claims Representatives, IME and PPN vendors
• Liaise with Vendor Management on line-specific matters
• Overseeing and undertaking reviews and audits, completing reports outlining findings and assisting with corporate audits
• Assist Team Leaders with staff development by participating and developing action plans to resolve files in dispute
• Liaise with Claims Technical Advisors on matters relating to line-specific policies, procedures and standards
• Provide relevant updates for industry, legal and corporate developments through in-house seminars and/or communications

What do you bring to the role?

• Completed university degree or college diploma or CIP designation
• Minimum 5 years of experience in accident benefits and dealing with large losses and complex claims and a similar length of experience managing claims through the dispute resolution process
• An understanding of the Statutory Accident Benefits Schedule
• Good oral and written communications skills, influencing and coaching abilities
• Prior supervisory level experience and the ability to provide technical guidance to team members would be a strong asset
• Professional, friendly and courteous in all interactions - whether with customers or co-workers
• Performs well in a busy operation and remains calm under pressure
• Able to make sound decisions in a timely manner, at times with limited information
• Team player adaptable to a changing environment

Salary Range: $74,100 - $136,500

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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