Director, Quebec Claims Auto & Property
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Job ID : 7761
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Montreal, Canada
Posting Range : $97,000 - $178,800
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
As a member of the Claims Senior Management team, you will maintain contacts in the insurance industry and government bodies. The incumbent will work together with direct reports to liaison with the broker force to monitor customer service concerns and identify needs of the brokers. This position is responsible to co-lead the major renewal efforts in terms of continuing the transformation of the claims organization. The Director will bring new ideas for process and organizational development while driving continuous improvements in day-to-day operations. The position will also partner with the VP Claims Transformation to focus on the customer experience at the appropriate cost.
KEY RESPONSIBILITIES
- Support the ongoing development of claims strategic initiatives lead by the VP, Claims, Auto
- Lead the development of the Quebec operational plans to maximize efficiency and customer experience.
- Develop Quebec claims strategies and action plans to support corporate goals
- Ensure accurate and complete budgets are prepared including appropriate monitoring controls within the line
- Ensure consistent management of corporate claim policies and procedures are implemented along with monitoring controls. This will include compliance to corporate developed vendor program
- Responsible for the implementation of vendor programs in Quebec
LEADERSHIP RESPONSIBILITIES
- Provides leadership to others by way of embodying our company values and behaviours and is unwavering in the care of their teams by inspiring others to drive better engagement, innovation and business outcomes
- Builds trust and high performing collaborative teams
- Provide leadership, coaching and performance management to direct reports
- Responsible for coaching their managers and teams on hiring, setting and managing performance expectations, attendance and leaves of absence; coaching, providing feedback and recognition and developing others to reach their fullest potential
IDEAL EXPERIENCE
- Minimum of 10 years claims experience including a minimum of 5 years in a senior leadership role with performance management experience
- Experience leading Auto or Property functions. Experience in multi-line is an asset and preferred
- Minimum 5 years of people management experience, 3 leading manager level employees who have teams reporting to them
- Strong analytical abilities and strategic acumen
- Ability to see the bigger picture (macro level thinking)
- Solid leadership skills with the ability to coach, develop, mentor, motivate and retain staff.
- Excellent communication skills; both written and verbal. Excellent attention to detail. Highly motivated and works independently in a fast-paced environment with the ability to multi-task and prioritize accountabilities to meet deadlines
EDUCATION & LANGUAGES
- Fluent bilingualism in French and English is required
- University degree in any discipline or a two-year diploma from a provincially recognized and funded community college in a relevant field of study
- Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) is an asset
- AMF license is a strong asset
- High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Salary Range: $97,000 - $178,800
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
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