Specialist, Field Investigation

Job ID : 7587
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Mississauga, Canada
Posting Range : $55,800 - $102,800

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the National Team Leader – Special Investigations Unit (SIU), you will work with a high-performance team focusing on technical field investigations and/or file consultations on suspect losses and non-suspect complex losses.

What can you expect in this role?

  • Conduct field investigations on suspect losses and/or non-suspect complex losses alone or in collaboration with others on a national basis.
  • Compile and complete reports on field investigation findings and provide to claims representative.
  • On a consultative basis, provide technical guidance and develop investigative strategies on suspect losses and non-suspect complex losses in collaboration with claims representative on a national basis.
  • Create and facilitate technical training to claims employees throughout the organization on a national basis.
  • Create and facilitate technical claims information sessions to various business units within and external to Economical.
  • Incorporate clear understanding of privacy and other laws while working collaboratively with others in participating and investigating large scale or complex insurance industry investigations or with public authorities (police).
  • Incorporate a clear understanding of the sensitivity and confidentially required when involved in conducting complex and /or suspect loss investigations either alone or with others on a national basis.
  • On occasion, you may be required to travel alone and/or for extended periods in order to conduct or assist with investigations being conducted in remote areas or other provinces.

What do you bring to the role?

  • University degree or College Diploma or the CIP designation.
  • A minimum of 6 years' claims handling or claims investigation experience in the P&C Industry
  • Experience in handling Auto and Property is required and experience in Accident Benefits is an asset
  • Berla and/or Bosch accredited investigator preferred
  • Valid driver's license with a driving record acceptable to the company
  • Professional, friendly and courteous in all interactions, whether with customers, co-workers, other individuals or vendors.
  • Perform well in a busy operation; remain calm under pressure and adaptable to a rapid changing environment.
  • Team player that recognizes the benefits and shared success that comes from collaborating with others.
  • Proficient in MS office, strong computer skills and knowledge of various Internet search engines.
  • Strong written and verbal communication skills, presentation, and facilitation skills.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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