Product Owner, Commercial Insurance

Job ID : 7589
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $74,100 - $136,500

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Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Product Owner, Commercial Insurance 

Do you have a passion for seeing business objectives come to life?  Do you thrive in a fast paced, project driven environment?  Do you have an interest in business systems?  Are you motivated, consistently demonstrating drive and initiative?  If so, then we have the role for you!

Reporting to the Manager, Commercial Insurance Product Owners, the successful candidate will lead the design and delivery of the Business and Technology Roadmap to achieve best in class customer experience and effective operational scalability, ensuring strategic goals are met by defining needs and by recommending solutions that deliver value to stakeholders.  

As the conduit between Commercial Insurance, TS teams, external vendors, industry regulators, and internal stakeholders, the successful candidate will translate business objectives into actionable items to achieve company goals by empowering business units to build meaningful enhancements and release new products at the right time.


What can you expect in this role?

  • Work with leaders, stakeholders and subject matter experts across the organization in alignment with strategy and architecture to define our long-term roadmap and comprehensively understand project objectives. 
  • Articulate and prioritize business requirements, specify acceptance criteria, identify gaps, and address dependencies as they arise. 
  • Perform user acceptance testing against predetermined acceptance criteria and provide business sign-off that the product meets Commercial Insurance needs after production verification is completed.
  • Ensure relevant technical and business team members communicate regularly to bring high value technical recommendations and solutions to the product delivery process.
  • Identify and escalate risks and issues as necessary, attend Steering Committee meetings, and communicate project status to stakeholders. 
  • Document cost/benefit with committed and measurable business value. 
  • Present user stories to stakeholders, and confirm new functionality meets the requirements and acceptance criteria of the business while also ensuring that backlog items are prioritized appropriately according to business vision and priorities.
  • Complete project documentation, coordinate with the Operational Excellence team to create communication and training strategies, and facilitate training sessions as required.
  • In collaboration with the Operational Excellence team, Project Management Office, and the project delivery teams, support the business roll out planning by identifying stakeholders early in the project and ensuring they are considered throughout project development and business roll out activities to minimize the change management impacts.
  • Analyze systems and workflows to improve efficiency and effectiveness
  • Develop and maintain positive interdepartmental relationships while mentoring Associate Product Owners.



What do you bring to the role?

  • University Degree or College Diploma
  • 3+ years of relevant commercial property & casualty insurance experience.
  • Strategic thinker who demonstrates a complement of product, underwriting, and system knowledge in decision making. 
  • Expert communicator, able to ensure buy-in from stakeholders and influence all major decisions and strategy through collaboration.
  • Strong knowledge of commercial Policy Administration Systems (Guidewire, Mainframe, etc.) and Microsoft applications (Excel, PowerPoint, etc.).
  • Experience using applications such as Share Point, Service Now, and Jira is an asset. 
  • Self-motivated and consistently demonstrates an ability to take initiative on any issue. 
  • Professional, friendly, and courteous in all interactions with customers and co-workers. 


Nice to have:

  • Previous Full cycle project leadership experience with direct accountability for executing projects in large and complex environments.
  • Certified Scrum Product Owner/ SAFe Product Owner Designation an asset.
  • Project Management or Agile Certification an asset.




Posting Range is $74,100 - $136,500

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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