Support, Back Office Billing

Job ID : 7579
Category : Finance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $39,000 - $67,300

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role? 

  • You will be accountable for processing and analyzing transactions in the Policy Administration and Billing systems for Commercial and Personal lines business including Sonnet. Transactions relate to payment management and non-payment cancellations.
  • Finance and Underwriting rules will be applied when completing your responsibilities.
  • Provide support to internal and external customers to deliver superior service and adhering to corporate policies and procedures. 

What do you bring to the role? 

  • University degree, college diploma, or CIP designation. 
  • Excellent keyboarding skills. 
  • Demonstrates professionalism, courteous in all interactions and remains calm under pressure. 
  • Strong written and verbal communication skills. 
  • Responsible for maintaining accurate and detailed financial records according to company procedure. 
  • Excellent organizational, time management and analytical skills and attention to detail are critical in this role. 
  • Works well independently and in a team environment and manages effectively in a fast-paced environment.
  • A team player who is adaptable to a changing environment. 
  • Successful clearance of a background check including credit & criminal checks along with business references.
  • Preference will be given to French bilingual candidates. 
  • Familiarity with Guidewire is considered an asset. 

Salary Range: $39,000 - $67,300

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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