Product Owner- P&C Claims

Job ID : 7574
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $74,100 - $136,500

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The claims organization is looking to hire a Product Owner as part of a series of transformational projects related to shifting our claims processes to a digital experience for our customers. You will be part of this exciting team supporting multiple lines of business from Property, Fraud, Administration, Appraisals and Casualty on their transformation journey. You will play a critical role in helping drive customer-driven designs and position Definity Insurance as a leader amongst our competitors and for our customers.

  What can you expect from this role?

  • Champion customer-driven design considering user pain points and usability test results to realize a product that is both user-centered and creates an exceptional customer experience
  • Collaborate with other Product Owners, and the Senior Product Owner to bridge knowledge of Definity’s overarching strategy in developing solutions across multiple functions or operations
  • Drive sprint and release plans together with the Scrum Master and the Technological Leads and other team members. 
  • Own the Product backlog, maintaining user stories backlog 3 to 4 sprints ahead
  • Drive user story prioritization based on business value and customer needs
  • Interpret internal/external business challenges and the industry environment to recommend course of action and best practices to improve products, processes, or services
  • Continuously solicit customer feedback, negotiating where necessary to ensure predetermined business value and vision are being considered in product delivery
  • Exercise strong decision making, owning product from discovery through market implementation and beyond
  • Communicate difficult concepts; convert information into compelling business context and advice to influence and gain alignment among increasingly senior stakeholders
  • Promote the product during key moments (e.g., internal events,) and supports the Senior Product Owner during syndication efforts
  • Embody a non-hierarchical culture of collaboration, transparency, safety, and trust in the squad

What do you bring to the role?

  • Bachelor's degree in a related field 
  • Deep experience in the Property and Casualty Insurance industry, its related practices, and processes e.g., Administrative, Adjudication, Catastrophic Events, Large / Complex losses
  • Experience in product development support based on deep product expertise in Agile/Scrum processes, roles, and practices
  • Knowledge of project management and agile lifecycle management tools (e.g., JIRA, Confluence, MS project)
  • Ability to drive the 'big picture' strategies while keeping an eye on details
  • Strong written and verbal communication skills
  • Ability to influence and effectively negotiate with stakeholders; strong facilitation and conflict resolution skills
  • Creative, innovative, and critical thinker with a genuine excitement for solving problems within the business and has a strong sense of empathy for customers

Nice to have:

  • Previous Full cycle project leadership experience with direct accountability for executing projects in large and complex environments
  • 5 years of project management with 3 years as a PO 
  • Certified Scrum Product Owner Designation an asset
  • Project Management or Agile Certification an asset

Salary range is $74,100 - $136,500

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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