AI Engineering Lead

Job ID : 7519
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $77,700 - $157,000

Share : share to e-mail
Save job Saved

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

As a AI Engineering Lead you will be at the forefront of technological innovation, working with advanced tools and platforms to transform and optimize data processes. You will play a pivotal role in extracting valuable insights from complex data sets to drive decision-making and strategy.

Key Responsibilities:

  • Transcription Automation: Utilize the Whisper technology to transcribe high volumes of phone calls accurately. This involves setting up, maintaining, and fine-tuning the transcription system to ensure high accuracy and efficiency in converting spoken words into written form.
  • Data Pipeline Development: Design and implement robust data pipelines using a variety of large structured and unstructured data.  This includes architecting and deploying scalable and fault-tolerant pipelines that enable real-time, batch and stream processing.
  • Service Integration: Design and implement AI solutions that integrate various disparate services in a seamless, secure and scalable manner.
  • AI Enablement: Collaborate with Data Scientists and ML Engineering Professionals, and other cross-functional teams to integrate AI solutions into systems and processes. This includes optimizing AI solutions to handle large volumes of data efficiently.
  • Stay up-to-date with the latest advancements in technologies underlying AI solutions

 Skills and Technologies:

  • AI and Machine Learning: Apply artificial intelligence techniques, particularly in natural language processing, to create models that can understand and summarize complex text data.
  • Cloud Computing: Leverage Google Cloud Platform (GCP) for hosting services, data storage, and computation needs, ensuring the infrastructure is scalable and cost-effective.
  • Natural Language Understanding (NLU): Utilize NLU to enhance the interaction between humans and machines, particularly in the transcription and summarization tasks.
  • Containerization: Employ Docker to containerize applications, ensuring consistency across multiple development, testing, and production environments.
  • Infrastructure as Code: Use Terraform for defining, launching, and managing infrastructure resources in a repeatable and efficient manner.
  • Programming: Demonstrate proficiency in Python for scripting, automation, and data manipulation tasks.


  • Bachelor’s degree in computer science, Engineering, or a related field.
  • Proven experience with cloud services, data processing, and streaming technologies.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Excellent verbal and written communication skills.
  • Minimum 3-5 years experience in cloud (google) 
  • Data engineering and AI 
  • 7-10+ years in Technology 

Salary range: $77,700 - $157,000

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


Share : share to e-mail

Similar jobs