ServiceNow Technical Lead

Job ID : 7486
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $77,700 - $157,000

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are seeking a talented ServiceNow Technical Lead to join our team. As a ServiceNow Technical Lead, your responsibilities will include developing, configuring, and customizing the platform according to business requirements as well as providing direction to the team and business partners. We are seeking a Lead who has experience and an enthusiasm for delivering top-notch software solutions and can act as a Subject Matter Expert on the entire platform. The ideal candidate should possess both independent and collaborative working abilities.


  • Experience supporting the administration, configuration, and development of ServiceNow ITSM Modules
  • Experience in ServiceNow scripting, design work, technical configuration, and deployment; specifically, the skills to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem and Change, Service Catalog
  • Experience with Javascript and HTML / HTML 5
  • Experience with CMDB, Discovery, and SAM Pro
  • Experience with IntegrationHub and OAuth
  • Experience with custom and scoped applications
  • Able to write clean, efficient, and maintainable code
  • Able to produce clear documentation
  • Proficiency with unit testing of your own work
  • Able to mentor junior team members
  • Experience with Jira and Confluence

Additional Helpful Skills

  • Experience with software development methodologies such as Agile
  • Excellent communication and collaboration skills
  • Capability to work both independently and collaboratively
  • Bachelor’s degree in math, engineering, information systems, or a related field
  • Presentation skills to demo your work to the business
  • Experience in the P&C insurance industry
  • Sound to advanced knowledge of the business, technical environment, standards, processes, procedures, programming languages and operating systems

Salary range: $77,700 - $157,000

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).


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