Translator

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are currently looking for two (2) permanent full-time P&C insurance translators to join our Quebec translation services team (hybrid work). 

Reporting to the Manager, Translation Services, the translator will be accountable for translating primarily the insurance-based content developed for the PI & Digital Contact Centre Shared Services, from English to French. The incumbent will also be responsible for adapting content in Canadian French, both linguistically and culturally, in alignment with brand and communication standards.

What can you expect in this role?

• Translate P&C insurance documents (e.g., personal insurance, underwriting, systems, broker and direct channels, call center) in accordance with the established deadlines and quality standards.
• Translate a variety of material (e.g.,  guidelines, procedures, manuals training material, eLearnings, videos, knowledge-based articles, scripts, job aids, notifications, communications, letters, newsletters, townhalls, presentations, forms, reports) maintaining the content, context, and style of the original material, and considering the audience.
• Work closely with other translators, communications specialists, and business subject matter experts of the PI & Digital Contact Centre Shared Services.
• Act as a linguistic counsellor and cultural advisor while also performing quality control checks (proofreading) to avoid any errors in the final product and ensure it meets communication and brand guidelines.
• Assist to business and/or project meetings and reinforce translation considerations upfront to contribute to the content planning and timing.
• Review PI & Digital Contact Centre Shared Services documents translated by peers.
• Conduct terminological research on a given subject or in response to inquiries for the preparation of terminological databases.
• Make smart use of translation assistance, search and management tools. 

What do you bring to the role?

• University degree in translation (English to French). High degree of proficiency with English required to service customers, both internal to the company and external, across Canada. 
• A minimum of five years’ experience in a P&C insurance translator role 
• Perfect command of French and excellent understanding of English  
• Advanced skills in Microsoft Office environment (Word, Excel and PowerPoint) and various translation work tools 
• Ability to manage concurrent priorities effectively in a fast-paced environment
• Ability to work with and protect confidential information
• Excellent communication skills, both with clients and colleagues
• High degree of autonomy, rigor and efficiency, and impeccable attention to detail
• Team player and sociability
• OTTIAQ certification is an asset

Salary range is $55,800 - $102,800.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

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