ServiceNow, Technical Writer - fall 2024 Co-op/Intern

Job ID : 7449
Category : Technology Solutions
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Toronto, Canada
Posting Range : See Posting / Voir ci-dessous

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

YOUR NEXT CO-OP PLACEMENT

 Work term: Fall

Work term length: 4-months or 8 months

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here. 

 

What you’ll be doing

  • Expanding upon and developing new detailed technical documentation of the custom application work in ServiceNow for our Commercial Insurance team.
  • Documenting technical design, maintenance processes, and triage/incident resolution steps.
  • Developing summary one-sheets on custom applications in ServiceNow.
  • Conducting knowledge transfer sessions to gather information about existing systems and to communicate to business stakeholders.
  • Producing structured, readable documentation in Confluence.
  • Reviewing information from SMEs, within Confluence spaces, Jira tickets, and other platforms."

 

What you bring

  • Pursuing bachelor’s degree in math, engineering, information systems, or a related field preferred but not mandatory.
  • Experience writing technical documentation.
  • Experience with Javascript and HTML / HTML 5.
  • Previous ServiceNow experience.
  • Experience with Atlassian Confluence/Jira.
  • Excellent communication and collaboration skills
  • Ability to work both independently and collaboratively"

 

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. 

 

Go ahead and expect a lot — you deserve it:

Did you know? 

  • We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.  
  • We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.  
  • We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.  

 

What can Definity offer you? 

  • Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. 
  • Culture of accountability, empowerment, and collaboration. 
  • Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors 
  • Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism  
  • Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work

The hourly compensation for the role starts at $22/h and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

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