Senior Representative, Auto Physical Damage

Job ID : 7459
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $48,700 - $89,800

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role? 

  • Provide prompt, courteous, accurate and fair claims service to all customers, internal and external 
  • Manage complex and/or commercial auto claims 
  • Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email 
  • Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy 
  • Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary 
  • Work with the customer, broker, preferred vendors, and other stakeholders to determine the best way to resolve the claim 
  • Maintain detailed file records by entering pertinent data into the appropriate systems
  • Process claims payments within your authority level 
  • Initiate salvage and subrogation procedures on assigned claims 
  • Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies 
  • Achieve and maintain a file disposition rate of 100% on a monthly basis 
  • Other duties as assigned 

What do you bring to the role? 

  • Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous. 
  • Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
  • Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.
  • Knowledge of claims processes and procedures 
  • Experience in both tort and DCPD provinces is an asset 
  • An active adjuster license in New Brunswick or the ability to be licensed 
  • You excel under and are comfortable with change 
  • A demonstrated ability to work efficiently in a high volume, fast-paced environment
  • Strong analytical and decision-making skills-detail-oriented and highly organized 
  • A high proficiency with Windows based programs with excellent keyboarding skills 
  • You are team oriented - you value collegiality and accomplishing goals together 
  • You’re an excellent communicator (written and verbal) and an even better listener 
  • Bilingualism is an asset (French and English)

Salary Range: $48,700 - $89,800 

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

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